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Customer Service

At bestOMD.com, we are dedicated to delivering safe and effective herbal products to our customers at reasonable prices. If you have difficulty fining herbal product suitable for your specific condition, or if you have any questions related to the use of our products, free personalized herbal consultations with Dr. Jin are available via email. You can email us with your questions, comments, concerns or feedback at any time.

Return Policy

For our herbal products, you are covered by our unconditional money back guarantee for a full 30 days from your date of purchase. If for any reason you are not satisfied with any herbal product you have purchased from us, you may return it for a full refund. Please email us at herbs@bestomd.com within 30 days of the shipment date to receive authorization and return instructions. Please note that we must be notified of your return prior to returning the product. After receipt of your return, we will issue a full credit for your purchase, minus the cost for shipping and handling. If the return is the result of our error, we will be responsible for shipping and handling fee.

Security and Privacy

All transactions and information transfers between your computer and our payment account in Paypal are encrypted using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Any information you give us will solely be used for the purpose of serving you while you are visiting our website. We will not give, sell, rent, or loan any identifiable personal information to any third party. If you have any further concerns, please do not hesitate to contact us.

 
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